Refund and Cancellation Policy
Working draft for British Virgin Islands legal review · Last updated 8 September 2026
1. Engagement-Specific Terms
Institutional engagements are reserved through a proposal, statement of work, or service agreement. The cancellation, rescheduling, deposit, and refund terms in that signed document control. This policy applies where the engagement document does not address a specific issue.
2. Before Delivery Begins
A cancellation request should be submitted in writing as soon as possible. Where work has not begun and no non-recoverable commitments have been made, amounts paid may be refunded or credited by written agreement. Strategy, design, preparation, venue, travel, production, and third-party costs already committed may be deducted where appropriate.
3. After Work Has Begun
Once diagnostic, preparation, curriculum design, facilitation, advisory, or other contracted work has begun, there is no automatic pro-rata refund. Any credit or refund will be assessed against work completed, capacity reserved, non-recoverable commitments, and the applicable written agreement.
4. Rescheduling
Where circumstances permit, the parties may agree to reschedule rather than cancel. New dates remain subject to availability, travel, venue, and third-party costs. Repeated changes or late changes may require revised fees.
5. Cancellation by Unlimited Potential
If Unlimited Potential cannot deliver an agreed service and the parties cannot agree on a reasonable alternative date or format, the undelivered portion of the fee will be refunded or credited as appropriate, subject to the engagement document and applicable law.
6. Duplicate or Incorrect Payments
If you believe a payment was duplicated or entered incorrectly, contact us promptly with the transaction date, amount, and invoice reference. Approved refunds are returned through an appropriate method and may be subject to processing time imposed by banks or payment providers.
7. Contact
Send written requests to unlimitedpotential07@gmail.com. Include the organisation, engagement or invoice reference, reason for the request, and a reliable contact method.